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“
I think I've become numb to that over the last 15 years,
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Jeff Ament quotes
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“
I think at that point we were aspiring to be a Led Zeppelin kind of a band where you could pick up your acoustic instruments or you could go out and rock or you could play a country song. I love all those bands we got mentioned with, but it never felt like we fit into that group very well. So the fact that they're still saying, 'The band that survived grunge' is kind of funny.
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Jeff Ament quotes
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“
We saw something starting to happen with the industry and we called them out on it,
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Jeff Ament quotes
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There is more communication within smaller organizations.
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Leslie Ament quotes
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“
For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
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Leslie Ament quotes
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Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.
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Leslie Ament quotes
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“
For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
”
Leslie Ament quotes
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“
Organizations have spent millions capturing, analyzing and applying customer intelligence with the goal of growing revenues by increasing focus on customer-centric strategy and execution. We believe forward thinking organizations will continue to invest in select technology enablers, process development, performance measurement capabilities and services that empower them to apply customer intelligence towards better decision-making in support of more profitable growth.
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Leslie Ament quotes
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“
Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where purchasers have more choices and less time than ever before. Selectively investing in high-value customers empowers organizations to boost revenues, reduce operational costs, and to increase customer retention/acquisition rates.
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Leslie Ament quotes
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“
Aberdeen research revealed that a majority of enterprises cited customer data integration and quality issues as top challenges to effective customer intelligence management. According to our research, companies that exemplify Best-in-Class customer intelligence management practices reported greater than 20 percent year-over-year improvement in each of these key performance metrics: annual revenues, customer acquisition, and customer retention rates.
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Leslie Ament quotes
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