“The Street was hoping for positive comps in Japan, and also some investors were expecting same-store sales growth in the U.S. to be 10 percent or higher.”
“She's the right candidate. I like her approach at how she looks at the business. She walks into a store and wants to see it through the consumer's eyes.”
“It was a case where he had to make a strategic decision, and he stuck it out, but the jury is still out whether it pays off for them. So far it's been a huge hit (with customers), but the timing was tough. It happened at the same time rental business fell off.”
“The good news is that we knew the fourth quarter was going to be bad. Did we know the (same-store revenue comparisons) would be down 10 percent? I was thinking more like 7 percent.”
