“People pay horribly little attention to their intranets, ... People used to think intranets were where all the action is. Right now, it's abandoned territory.”
“The Internet is about usability, ... The computer industry has been able to ship difficult-to-use products because you buy first, and then you try to use it. With the Web, usability comes first, then you click to buy or become a return visitor.”
“If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints,”
“[First, most rely too much on unnecessarily complex charts. With professional investors using their own high-end charting software,] there's no reason for companies to have overly fancy tools on their own investor-relations sections, ... Complicated charts scare novice investors.”
“Investors want to understand what a company does, ... Tech companies seem incapable of explaining their products in layman's terms, preferring to keep it a deep secret what they do.”
