“Jurisdictions like Ontario might choose to have an access target, an initial one, that is a half or a third of the way toward the destination point, ... and once we've hit it we would seek to bring in a more aggressive access target.”
“You want to talk about New York and 44? Until this morning Ontario was at two, now we're at 21, ... By my measure, that's a heck of a good leap forward while acknowledging that there will always be room to do more.”
“We're struggling with circumstances like this always in the institutional environment, ... (But) I'm very confident that the steps that have been taken are the appropriate ones.”
“We need to do a better job of understanding who it is we seek to serve, what their particular needs are -- and if we do that well, we can align our resources more appropriately,”