“For the high achievers, studying gave them the pleasing, absorbing challenge o flow 40 percent of the hours they spent at it. But for low achievers, studying produced flow only 16 percent of the time; more often that not, it yielded anxiety, with the demands outreaching their abilities”
“In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world,”
“We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how we handle ourselves and each other.”
